What is the Global Shipping Programme?
The Global Shipping Programme is an easy way for business and private sellers to reach millions more international buyers without having to deal with international postage. Instead, simply post your item to the UK Shipping Centre, where your items will be processed for international delivery. Your item will be sent to your buyer by a fast, reliable international tracked postage provider who will also handle any related customs or other import charges (where applicable for buyers in non-EU countries).
The Global Shipping Programme works by showing international postage costs on your eligible listings to prospective buyers in other countries at no additional cost to you. Your items will be available to buyers in selected EU and non-EU countries.
What if I already offer international postage for my domestic listings (basic international selling)?
For countries where you don’t yet offer international postage, you could consider using the Global Shipping Programme. You can use your existing providers for some countries, and use the Global Shipping Programme for others. If your listings qualify and the relevant countries are eligible, we’ll be in touch with you about taking part. If you want to enrol now rather than waiting to be contacted, you can do so.
What if I already list directly on other international eBay sites (advanced international selling)?
The Global Shipping Programme isn’t right for you at the moment. You should continue to arrange your own international postage for the countries you sell to.
What payment methods can I offer for international listings that use the Global Shipping Programme?
PayPal is the exclusive payment method currently accepted, to allow the buyer’s payment to be split between you and Pitney Bowes - the global technology and international postage provider who will manage the UK Shipping Centre.
Will listings available to international buyers on eBay show import charges?
Yes, items offered to non-EU buyers through the Global Shipping Programme will show the import charges upfront (shown separately from the item price), so there are no unexpected charges for your buyers to pay when their purchase is delivered. No import charges are payable by EU buyers.
Do items post faster internationally through the Global Shipping Programme?
Items that post through the Global Shipping Programme generally arrive within 3-5 days in EU and 7-10 days for non-EU destinations after departing the UK Shipping Centre. The estimated delivery date shown to buyers is the sum of the estimated time it takes for your item to reach the UK Shipping Centre and the time it takes to reach the buyer’s international address after processing. Typically it will take slightly longer for parcels to arrive with your buyer, however packages sent via the Global Shipping Programme benefit from professional customs processing, which helps to minimise any delays at customs.
How will I know when and where to post the item?
You should send your item to the UK Shipping Centre after you've received a ‘Cleared Payment’ email from PayPal. When you purchase and print postage from eBay or PayPal Labels, the UK Shipping Centre will be automatically set as the ‘Post-To’ address. If you don't use eBay or PayPal Labels, be sure to upload tracking information (where available) manually, include the full unique identifier code on the address label (available on the View Order Details page), otherwise, simply mark the item as dispatched in my eBay to let your buyer know that the item is on its way and send your package to the UK Shipping Centre.
In all cases, the Post-to address includes a unique identifier code in the second line of the address. This is so the UK Shipping Centre can identify your item - always include this code on your address label.
Will I be able to see my buyer’s address?
Yes, your buyer's address will be available in the View Order Details page. You must not post to the buyer's international address. Simply send your item to the UK Shipping Centre.