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We’re here for you

We’re here for you

The Seller Protection Team works behind the scenes to make eBay a fair and safe marketplace. Most of your transactions will be completed without a hitch.

But for those rare occasions when something does go wrong, eBay Seller Protection is there to help you.

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Seller Protection Team

Seller Protection Team

How we protect you

How we protect you

We monitor millions of transactions every day. And we automatically remove any negative or neutral Feedback and low Detailed Seller Ratings when we identify high-risk buyers or an item isn’t paid for.

New safeguards include:

  • New protection if a buyer doesn’t pay
  • Automatic protection when an eBay Money Back Guarantee case is found in your favour
  • New ways to identify high-risk buyers
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Celine,

Celine,

Seller protection team

How you can protect yourself

How you can
protect yourself

eBay has the people, policies and technology to help you sell with confidence.

Learn how to:

Dieter,

Dieter,

Senior Director, Seller protection team

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

SEE ALL FAQS

Elena,

Elena,

Seller protection team

BEST PRACTICES

BEST PRACTICES

Learn selling strategies to help your transactions go smoothly.

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Ian,

Ian,

Seller protection team